Managing delivery operations was once a major challenge for Ivan Smith Furniture. Disjointed systems, inefficient routing, and lengthy data verification processes were causing delays, cancellations, errors, and lost sales. Staff spent hours verifying information that could have been automated. They knew there had to be a better way.
With Package.AI, Ivan Smith were able to integrate delivery, engagement, and data workflows into one streamlined system. They achieved remarkable results — all while ensuring a smooth transition for their team. In a recent demo, Sal Genovese, Ivan Smith’s IT Manager, shared show they successfully implemented AI to:
- Increase delivery confirmation rate by 30%
- Reduce cancellations by 70%
- Reduce routing time by 60%
- Reduce data verification times by 89%, with our AI-powered tagging feature
- Increase Google reviews by 77%
Panelists
- Sal Genovese, IT Manager, Ivan Smith Furniture
- Ralph Shulberg, General Manager, Package.AI
- Frank Clemente, Customer Success Manager, Package.AI
Key Takeaways
- Discover how Package.AI drastically improved Ivan Smith’s customer satisfaction, reduced operational costs and increased operational efficiency
- See a live demo showcasing Package.AI’s capabilities
- Understand how to integrate AI innovation without costly “rip and replace” disruptions