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Humanizing AI: The Secret to Elevating Customer Experience in Furniture Retail

February 20, 2024

The hype surrounding artificial intelligence makes distinguishing fact from fiction quite challenging for retailers looking to revolutionize their business. The result is that implementing AI solutions often reveals a myriad of unexpected challenges, from internal resistance to the lack of a human touch that can leave customers cold and frustrated.

 

Furniture Today’s Humanizing AI: The Secret to Elevating Customer Experience in Furniture Retail webinar will present the promise, potential, and pitfalls of AI, with a focus on helping home furnishing retailers move beyond the myths and hype to an understanding of how proper implementation of AI can drive customer loyalty, LTV, and competitive advantage in 2024 and beyond.

Panelists

  • Norman Alegria, Director of Customer Experience, The Dufresne Group (TDG)
  • Wes Dudley, Vice President, Customer Experience, Broad River Retail
  • Ziv Fass, CEO, Package.ai

This Webinar is a Must For

  • Furniture and appliance retail decision-makers
  • Looking to stay ahead of the game by utilizing artificial intelligence (AI)
  • Interested in learning how proper implementation of AI can drive customer loyalty, Lifetime Customer Value, and competitive advantage in 2024 and beyond

Key Takeaways

  • How to separate the reality of AI from the hype
  • How AI can meet consumers’ evolving needs and demands
  • Why AI provides a golden opportunity for big and bulky retailers
  • How to implement a practical AI approach suitable for furniture retailers

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