Service Update January

Hello, valued customers!

We’re excited to roll out a powerful set of new features and improvements—designed to give you even more flexibility, visibility, and control across your dispatch and delivery operations. All updates are now live!

Note: With this update, teams can define which message types should be sent automatically.

Delivery Center

Users can now mark frequently used hubs as favorites in the hub dropdown filter, making it easier to access the hubs they work with most.

To enable this feature, please reach out to your customer support.

Deferred Message Delivery During Quiet Hours

We’ve added new functionality that allows specific message templates to be automatically sent after quiet hours end.

Variant: immediately during quiet hours
Unpostponed and delivered when sending resumes

When enabled, stops cannot be cancelled after the route starts.

Sales Center

Sales Chat: Custom Tags

We’ve added customizable tags to Sales Chat to help teams organize, filter, and track conversations more effectively.

General

Batch Upload New Drivers

Users with access to the Drivers Configuration page can now upload a CSV file to manage drivers in bulk.