In a recent interview with Interior Daily, Package.ai’s VP of Sales, Anthony Delonardo, shares how the post-purchase experience is quickly becoming the most critical part of the retail journey. He explains how our platform helps retailers modernize operations while keeping their existing systems in place.
For many home furnishing and appliance retailers, delivery and customer service still operate in silos, relying on a patchwork of disconnected tools. The result is a familiar set of challenges: communication gaps, frequent reschedules, high volumes of WISMO calls, and delivery failures that could have been avoided. And too often, every fix seems to involve layering yet another tool onto an already crowded tech stack.
Instead of asking retailers to overhaul their systems or adopt rigid processes, Package.ai focuses on enhancing what’s already working. Our goal is to remove friction—not create more of it. As Delonardo explains in the interview:
“We’re not asking retailers to rip out what they already have. We plug into existing systems, unify workflows, and make them smarter automatically.”
Our AI-powered platform coordinates scheduling, routing, messaging, support, and feedback in one intelligent system. It works with the systems and processes teams already have in place, making their work easier and more efficient without requiring a major change.
- 90%+ delivery confirmation rates
- 30% fewer reschedules
- 10+ point NPS increases
- Lower carbon footprint through smarter routing
Whether it’s a regional retailer or a national chain, the outcome is the same: more efficiency, less chaos, and a better experience for both customers and internal teams.
