TEL AVIV/NEW YORK – January 21, 2025 – Package.ai, the AI-driven platform redefining customer engagement and last-mile logistics for big-box retailers, has raised $14M in a Series A funding round led by Susquehanna Growth Equity (SGE). This marks the company’s first institutional investment, enabling it to scale its innovative platform, grow customer service teams, and strengthen partnerships with leading retailers worldwide.
Since its founding in 2017, Package.ai has helped furniture and appliance retailers transition from outdated, siloed systems to a unified platform that integrates customer engagement with last-mile logistics. By leveraging cutting-edge AI, Package.ai empowers retailers to deliver personalized, seamless experiences that rival those of Amazon and Uber. This has resulted in improved customer satisfaction, loyalty, and operational efficiency for its global partners.
Package.ai serves hundreds of brands, including Ashley DSG, Big Sandy Superstore, and Yale Appliance, and plans to expand its customer base across North America. With SGE’s support, the company is well-positioned to further its mission of providing retailers with tools to modernize and future-proof their operations.
“This funding validates our vision of transforming retail operations by combining customer-centric engagement with logistics efficiency,” said Ziv Fass, Co-founder and CEO of Package.ai “SGE’s expertise and shared commitment to innovation will be instrumental as we continue to grow.”
Read the full press release here
