Resources

Package.ai Named HFA 2026 Partner of the Year

February 16, 2026

We’re honored to be named the Home Furnishings Association’s 2026 Partner of the Year, recognized as part of HFA’s annual

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Package.ai Launches AI-Backfill Technology to Eliminate Underutilized Truck Capacity in Final-Mile Delivery

September 10, 2025

AI-Backfill's early adopters say it is already showing 30% improvement in truck utilization.   NEW YORK, Sept. 9, 2025  -- Package.ai,

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“We meet retailers where they are and plug into their existing ecosystem”

August 20, 2025

In a recent interview with Interior Daily, Package.ai’s VP of Sales, Anthony Delonardo, shares how the post-purchase experience is quickly becoming

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Broad River Retail Achieves 10-Point NPS Increase and 25% Lift in Feedback with Package.ai

June 16, 2025

Ashley licensee streamlines communication, reduces call volume, and boosts satisfaction with Package.ai’s AI-native platform for customer experience and last-mile optimization.

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Package.ai Named a Top 100 Logistics Tech Provider by Inbound Logistics

April 01, 2025

Package.ai has been named one of Inbound Logistics’ Top 100 Logistics & Supply Chain Technology Providers for 2025. Out of

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Package.ai Secures $14M Series A Funding to Modernize Retail Operations with AI

January 21, 2025

TEL AVIV/NEW YORK – January 21, 2025 – Package.ai, the AI-driven platform redefining customer engagement and last-mile logistics for big-box

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Package.ai Launches Generative AI-Jenny 2.0

April 17, 2024

The new, comprehensive Gen AI offering for retailers will assist human agents in crafting responses to customers' inquiries. It is

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The Retail Corner Podcast: Using AI to Solve Last-Mile Pain Points

March 12, 2024

Last-mile delivery is crucial for furniture and appliance retailers, but challenges like inefficiencies and rising costs, if left unchecked, can

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BostonFAM Sees 33% Rise in Delivery Confirmation Rates and Boosts Customer Engagement Using Package.ai

July 06, 2023

  Retailer BostonFAM made the switch to Package.ai to streamline its operations and transform its interactions with customers.   NEW

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Bob Mills’ NPS Score Soars by Over 50% After Switching to Package.ai

May 22, 2023

  Consolidating multiple siloed solutions into Package.ai's complete customer engagement platform has enabled Bob Mills to develop deeper customer relationships,

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Dufresne Spencer Group implements Package.ai to dramatically improve customer happiness and reduce Not-at-Home Failed Deliveries by 42%

February 28, 2023

NEW YORK, March 1, 2023 /PRNewswire/ -- Package.ai, the leading customer engagement platform for furniture and appliance retail, has enabled Dufresne Spencer Group

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Big Sandy Superstore Implemented Package.ai to Automate Operations, Reduce Costs and Boost Customer Engagement

October 01, 2022

NEW YORK, Sept. 29, 2022 /PRNewswire/ -- Package.ai, the complete customer engagement platform, has streamlined Big Sandy Superstore's operations using

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Grand Appliance Leverages Package.ai’s Customer Messaging and Review Management To Turn Customers into Advocates and Repeat Buyers

August 24, 2022

The seamless and smooth integration of Package.ai is enabling Grand Appliance to implement a holistic approach to customer communications, using

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The Dufresne Group (TDG) Achieves a 239% Increase in Automated Customer Support Workflows Using Package.ai’s Conversational AI Engagement Platform Integrated with STORIS ERP

July 22, 2022

The implementation of this complete customer engagement platform has enabled TDG to consolidate disparate systems, reduce costs, and develop deeper

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Package.ai Integrates to STORIS for Routing & Reputation Management

August 18, 2021

Package.ai and STORIS now offer integration capabilities to their mutual home furnishings and appliance retail partners. The integration enables STORIS post-purchase data to be

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