Senior Product Manager - Package.ai

Senior Product Manager

We are looking for a brilliant Senior Product Manager to join our team and take a leading role in the evolution of our platform.

It’s an once-in-a-lifetime opportunity to become part of a small and super-talented team with a proven track record and a significant customer base. 

You’ll lead our product definition from initial feature concepts to rolling them out in production. You’ll report directly to the CEO and get a first-hand learning opportunity into how to run a successful, growing SaaS startup.

About You

When you think of yourself, you know you are:

  • Confident – you love responsibility and challenges
  • Independent – you don’t need (or want) to be spoon-fed everything
  • Love creating products – you love product, design and decision-making and are a star in it
  • Need to move things and make an impact – you find that being one of many employees is not fulfilling enough, and too much “big company” process is boring you
  • You form strong opinions based on data but also have the humility to admit that you might be totally wrong

If you read the above description and found yourself saying “this is me”, read on.

About Us

Retail is rapidly evolving into E-commerce and is becoming more relationship based than transactional. 

At package.ai, we’re building the future of how retailers communicate with their customers across all phases of the customer lifecycle. From the first chat on the website, through the post-purchase experience of delivery/pickup and through to the next sale.

Our mission-critical B2B SaaS platform is used by retailers of all sizes every-day to manage their customer interactions and fulfillment operations. Our revolutionary platform provides consumers with an excellent experience, while improving efficiency and sales for our customers. 

We are obsessive about customer satisfaction and believe that the way to succeed is to provide great value to our customers. The rave reviews and recommendations we get from them are living proof of the success of this mindset.

We’re a small team who’s achieving the impossible. We cultivate a fast-paced, fun and positive work environment. We work in a flexible fashion (Office / Home), believing in productivity instead of hours on the clock. Our team members have a “do what it takes to get it done” mentality and enjoy a high level of independence, mentoring and real-world impact.

What you’ll do

  • Take the leading role in defining and building our SaaS platform for continued business success
  • Own the full product lifecycle – from feature concepts, user stories, design, implementation to rollout and measurement. 
  • Connect customer-facing teams and R&D – understand the needs of the customers and turn them into well articulated user stories. Communicate the product value-proposition back to the customer-facing teams and to customers directly. 
  • Create frameworks for feature prioritization based on business value and usage. Inform the product roadmap using these frameworks.

Opportunity

  • Be part of the daily decision making process and gain first-hand entrepreneurial experience
  • Be the go-to guy or gal for things product
  • Have a very big impact on the success of the company as a whole
  • Be compensated with a significant equity stake

Requirements

  • At least 3+ years of experience in product management
  • Proven experience working on a SaaS B2B product
  • Passion for building great user experiences, and you have a keen eye for details, UX, and design.
  • Software engineering / development background 
  • Excellent interpersonal and communication skills with a real task orientation
  • Familiarly with Agile work methodology
  • Self-learner, independent, proactive and out of the box thinker
  • Proven leadership skills – the ability to lead, motivate and guide multidisciplinary departments in a global environment
  • Background in RetailTech and/or last-mile logistics – strong advantage
  • Experience with communications software / Natural Language Processing – advantage

Apply

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