It started with a laptop in 2015.
Ziv, our CEO, ordered a laptop on Amazon just days before moving from the US back to his home country, Israel.
Despite a hefty expedited shipping fee, one of the most respected shipping companies managed to miss him at home several times. The amount of time and effort it took to locate and reach the right customer support agent to get the laptop in time for the flight, convinced Ziv that there has to be a better way. When he met Yoav a few months later, package.ai was born.
As the business grew, we came to realize that last mile delivery is a critical touchpoint with customers.
When gone wrong, you are likely to lose a customer. When gone right, you are likely to gain an advocate.
But despite the fact that a good delivery experience is a great marketing opportunity, most delivery solutions out there are disconnected, with customer interactions scattered across systems. The result - a broken retail experience full of missed marketing opportunities. We decided to change that…
Co-Founder & CEO
Co-Founder & CTO
General Manager NA