Cancellations, reschedules, and routing inefficiencies quietly chip away at delivery performance every day. What starts as a well-packed truck often ends up rolling out 25 percent empty. That unused space adds up quickly in fuel, labor, and missed delivery opportunities.
For years, teams have tried to patch the gaps with spreadsheets, manual calls, and last-minute reshuffles. But without unified systems and automation, the effort rarely scales, and half-empty trucks keep rolling out.
Watch how one click turns a half-empty truck into a full one.
See the full transformation, in just 2 minutes.
Meet AI Backfill: Fill Every Truck. Automatically.
AI Backfill is the latest addition to Package.ai’s unified logistics and engagement platform. It automatically fills unused truck space caused by last-minute changes and inefficient routing, turning wasted capacity into earlier deliveries and real savings.
At the center of it is Jenny, our AI-powered virtual agent. She understands every truck, every order, and every customer promise. Jenny reaches out to eligible customers, offers to move their delivery up, and confirms availability in real time. Once approved, she updates the route instantly.
The result: fuller trucks, happier customers, and no manual work for your team. All from a single click.
From Empty Space to Early Delivery
Picture this: it’s the day before a delivery run. The May 28 route is sitting at 69 percent capacity after a few last-minute changes. Without intervention, that truck rolls out underutilized.
With AI Backfill, one click sets everything in motion. Jenny, our AI agent, scans upcoming deliveries and identifies the best-fit orders to move forward. She evaluates each match based on real-time data, including order size, location, available vehicle space, timing windows, and any required delivery skills.
She then calculates the impact on cost and value, and automatically reaches out to high-fit customers with available delivery slots.
A customer scheduled for June 1 gets a message:
“Hi, I’m Jenny from your favorite store. Due to a cancellation, we can move up your delivery from June 1st to May 28th. If this earlier date works for you, just reply yes to confirm.”
Once the customer confirms, Jenny verifies compatibility, updates the manifest, and re-optimizes the route. The truck now leaves at 95 percent capacity, with no manual work from your team.
Real Impact, Right Away
AI Backfill is already in use across leading retailers, helping them operate with higher truck density and reduced workload on dispatch and service teams.
It eliminates the need for manual backfill efforts, replacing guesswork and spreadsheets with a single, automated system.
The impact is immediate:
- Up to 30 percent higher truck utilization
- Up to 30 percent lower delivery costs
- Faster deliveries for customers
- Fewer coordination tasks for operations teams
Backfill does the work behind the scenes. Your team simply gets better results.
Smarter Deliveries, Built In
Only Package.ai unifies last-mile intelligence and customer communication in a single platform.
That’s why leaders in furniture and appliance delivery use it, not just to reduce costs, but to transform how they operate.
“Rather than settling for half-full trucks, retailers can now rely on AI to proactively identify and fill those gaps,” said Ziv Fass, CEO and Co-Founder of Package.ai. “The result is smarter planning, higher route utilization, and a better experience for customers—all with very little manual intervention.”
AI Backfill is already live, helping retailers cut costs, reduce waste, and unlock capacity they used to lose every day.
Ready to stop wasting space? Let’s talk!
