Ashley Franchisees DSG and TDG had a vision to radically improve customer happiness and operational efficiency. They needed a solution that automates and integrates customer-centric engagements with sales, customer care & delivery in real-time, giving cross-department visibility of all customer touchpoints throughout the entire buyer journey. In this webinar hosted by Furniture Today, our panelists discuss how they made the switch from the industry standard delivery management platform to, and how by implementing it, they achieved 42% reductions in no-at-home deliveries, 85% increase in self-service delivery confirmations, and 45% customer feedback response rates.