Resources

How FurnitureMart Makes Delivery the Brand

April 27, 2026

  Furniture Mart USA, based in Sioux Falls, SD, is a top-40 ranked U.S. furniture retailer operating over 50 stores

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4 Systems Out, One AI In: From 88 to 98 NPS at Broad River Retail

June 12, 2025

Broad River Retail, an Ashley licensee with a clear focus on customer experience, needed to modernize how they managed delivery:

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One Platform, Big Results for Ivan Smith: 77% Increase in Online Reviews & 70% Fewer Cancellations

March 25, 2025

Since switching to Package.ai, Ivan Smith has seen delivery confirmation rates rise, cancellations drop, and routing time significantly reduced. Employees

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HomeZone Sees Failed Deliveries Drop 67% and Positive Reviews Grow by a Stunning 450%

September 13, 2023

Since making the switch to Package.ai from the industry standard delivery software, HomeZone has seen confirmation rates grow, failed deliveries

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How Armina Stone Digitized Operations to Achieve a 95% Delivery Success Rate by Supercharging Customer Communications

August 30, 2023

Using Package.ai, the only AI platform custom-built for big and bulky retailers and service providers, Armina Stone undertook a digital

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BostonFAM Reduces Manual Workload and Improves Customer Engagement With Package.ai

June 22, 2023

After its industry standard delivery management solution began negatively impacting its customer experience BostonFAM continues to transform its operations using

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How Bob Mills’ NPS score soared by over 50% after switching to Package.ai

May 03, 2023

After consolidating three separate solutions into Package.ai’s complete customer engagement platform to manage its fulfillment process, Bob Mills Furniture saw

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How DSG Increased Customer Happiness and Slashed Failed Deliveries by 42%

March 13, 2023

As a result of implementing Package.ai, DSG has streamlined its delivery planning and built deeper relationships with its customers through

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Case Study: Package.ai and Stella Home Delivery

January 02, 2023

The automation of its fulfillment processes and customer engagement helped Stella Home Delivery successfully scale its business while reducing employee

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Case Study: Package.ai and Don’s Appliances

September 14, 2022

Automated delivery planning and chat bot interactions with customers improved delivery confirmation rates, reduced failed first-delivery attempts and led to

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Case Study: Package.ai and Big Sandy Superstore

September 08, 2022

Conversational AI, workflow automation and last-mile intelligence streamlines Big Sandy Superstore’s operations leading to reduced costs, dramatically improved customer satisfaction

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Case Study: Package.ai and The Dufresne Group (TDG)

July 20, 2022

The implementation of a unified customer communications and last-mile logistics platform dramatically enhanced customer engagement and reduced costs by consolidating

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