Resources

2023: The Year of AI-Jenny

Package.ai Team

November 16, 2023

While other retailers may give their packages to UPS and hope for the best, home furnishing retailers invest heavily by

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Leverage Emotional Connections with Shoppers by Using AI to Achieve Full Customer Visibility

Package.ai Team

October 26, 2023

Beyond online shopping, digital interactions are now playing a significant role in over 50% of every dollar spent in physical

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How Improving the Delivery Experience Can Boost Your Net Promoter Score

Ziv Fass

August 22, 2023

In the dynamic world of retail, where customer preferences are in constant flux, there's a crucial touchpoint that can make

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Unleashing the Power of AI in Home Furnishing and Appliance Retail

Ziv Fass

July 13, 2023

The rise of artificial intelligence (AI), particularly for the home furnishing and appliance retail sector, has rightly been acknowledged as

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Five Costly Ways Retailers Waste Money During Fulfillment (And How They Can Stop)

Ralph Shulberg

June 06, 2023

The next few months could be rough for retailers. With revenue growth slowing and profit margins shrinking, many are taking

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Why It’s Time to Boost Engagement with Two-Way Customer Messaging

Ziv Fass

May 16, 2023

Every time a retail business sends a message to a customer’s mobile phone with delivery updates, product information, special promotions,

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How to Protect Against Recession: Drive Down Costs and Boost Efficiency

Ziv Fass

March 26, 2023

With last-mile delivery accounting for 41% of total supply chain costs, according to Accenture’s The Sustainable Last Mile report, furniture

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Why It’s Time to Make the Switch and Become Truly Customer Centric

Ziv Fass

February 28, 2023

Meeting the new standards demanded by customers requires brands to reimagine their fulfillment process, transforming it into a sales and

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What does it mean to be in a relationship? (with your customers)

Yelena Markovic

November 06, 2022

All relationships are only truly tested when things go wrong, and relationships with our customers are no different. What happens

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Here’s why we get emotional about fulfillment

Yelena Markovic

October 25, 2022

Poor delivery experiences are not just bad for customers, they are bad for business. Watch Package.ai’s Yelena Markovic explain why

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10 Reasons Why Consolidating Your Messaging and Fulfillment Solutions Will Slash Costs and Drive Additional Sales

Ralph Shulberg

October 19, 2022

Using disparate systems to manage customer interactions, deliveries and support is a key cause of inefficiencies that are most likely

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How Automation Solves the Challenges of Last-Mile Delivery

Ziv Fass

September 21, 2022

Changing patterns of consumer behavior and a move towards digital technology has seen unprecedented change in the retail industry over

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How the Dufresne Group (TDG) Achieved an 239% Increase in Customer Support Automation Using the Package.ai Conversational AI Engagement Platform

Package.ai Team

July 10, 2022

The implementation of a single, complete interactive customer engagement platform has delivered full visibility of every customer interaction to all

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