Blog - Package.AI

If You Replaced Your Delivery Tech Tomorrow, Would Your Customers Notice?

Merav

July 26, 2026

Five questions every furniture retailer should be asking right now It's a question worth sitting with. If you swapped

The Right Delivery Instructions Exist. They’re Just Not Reaching Your Drivers.

Rachel Manor

April 14, 2026

Picture this. A customer ordered a sectional sofa. Delivery day comes. The building has a freight elevator on the

Diesel Is at $5. Here Is What It Is Costing Your Furniture Delivery Operation Right Now.

Rachel Manor

March 29, 2026

Diesel is hovering around $5 per gallon nationally, and significantly higher in California, the Northeast, and the Gulf Coast. Analysts

The Defining Moment: Why Delivery Determines Loyalty in Home Furnishings

Rachel Manor

March 18, 2026

There is a moment every furniture retailer should think about more carefully. It is not the moment a customer walks

Stop Paying for Empty Truck Space: Introducing AI Backfill

Rachel Manor

May 20, 2025

Most trucks leave the depot underutilized. Every cubic foot of unused space is wasted money. Fixing that required more than

“Rip and Replace” is officially a Big Box retailer’s biggest fear when considering new tech

Rachel Manor

November 19, 2024

A new study shows that 75% of retailers in the US cling to outdated tech due to ‘rip and replace’

Transforming NPS: The Critical Role of Last Mile Delivery and How AI Delivers the Amazon Effect

Ziv Fass

June 24, 2024

Despite the emergence of new metrics and analytics tools, the Net Promoter Score (NPS) remains a vital gauge of customer

How Package.ai’s Top CX Features Are Revolutionizing The Customer Experience

Ziv Fass

May 16, 2024

For decades, furniture retailers have excelled at creating personalized, high-touch in-store experiences. But changing customer expectations and the omni-channel retail

Research Shows How New Consumer Expectations are Reshaping The Last Mile Experience

Ziv Fass

April 25, 2024

In the highly competitive retail industry, stores specializing in home furnishings and appliances encounter distinct challenges. Unlike routine purchases, items

Harnessing AI in the Wake of a Historic Labor Crunch

Ziv Fass

March 31, 2024

With the labor market tighter than it has been in years, artificial intelligence (AI) is providing retailers a critical path

Humanized AI: The Secret to Elevating Customer Experience and Maximizing Customer Lifetime Value

Ziv Fass

February 22, 2024

Home furnishing and appliance retailers have excelled in the art of delivering that in-store “wow” experience. But they have consistently

2024 Predictions: Last Mile Transformation, Hyper-Personalization, and AI Advancements

Ziv Fass

January 18, 2024

Over the past year, the landscape of furniture and appliance retail in the United States has undergone a significant

2023: The Year of AI-Jenny

Rachel Manor

November 16, 2023

While other retailers may give their packages to UPS and hope for the best, home furnishing retailers invest heavily by

Leverage Emotional Connections with Shoppers by Using AI to Achieve Full Customer Visibility

Rachel Manor

October 26, 2023

Beyond online shopping, digital interactions are now playing a significant role in over 50% of every dollar spent in physical

How Improving the Delivery Experience Can Boost Your Net Promoter Score

Ziv Fass

August 22, 2023

In the dynamic world of retail, where customer preferences are in constant flux, there's a crucial touchpoint that can make

Unleashing the Power of AI in Home Furnishing and Appliance Retail

Ziv Fass

July 13, 2023

The rise of artificial intelligence (AI), particularly for the home furnishing and appliance retail sector, has rightly been acknowledged as

Five Costly Ways Retailers Waste Money During Fulfillment (And How They Can Stop)

Ralph Shulberg

June 06, 2023

The next few months could be rough for retailers. With revenue growth slowing and profit margins shrinking, many are taking

Why It’s Time to Boost Engagement with Two-Way Customer Messaging

Ziv Fass

May 16, 2023

Every time a retail business sends a message to a customer’s mobile phone with delivery updates, product information, special promotions,

How to Protect Against Recession: Drive Down Costs and Boost Efficiency

Ziv Fass

March 26, 2023

With last-mile delivery accounting for 41% of total supply chain costs, according to Accenture’s The Sustainable Last Mile report, furniture

Why It’s Time to Make the Switch and Become Truly Customer Centric

Ziv Fass

February 28, 2023

Meeting the new standards demanded by customers requires brands to reimagine their fulfillment process, transforming it into a sales and

What does it mean to be in a relationship? (with your customers)

Yelena Markovic

November 06, 2022

All relationships are only truly tested when things go wrong, and relationships with our customers are no different. What happens

Here’s why we get emotional about fulfillment

Yelena Markovic

October 25, 2022

Poor delivery experiences are not just bad for customers, they are bad for business. Watch Package.ai’s Yelena Markovic explain why

10 Reasons Why Consolidating Your Messaging and Fulfillment Solutions Will Slash Costs and Drive Additional Sales

Ralph Shulberg

October 19, 2022

Using disparate systems to manage customer interactions, deliveries and support is a key cause of inefficiencies that are most likely

How Automation Solves the Challenges of Last-Mile Delivery

Ziv Fass

September 21, 2022

Changing patterns of consumer behavior and a move towards digital technology has seen unprecedented change in the retail industry over

How the Dufresne Group (TDG) Achieved an 239% Increase in Customer Support Automation Using the Package.ai Conversational AI Engagement Platform

Rachel Manor

July 10, 2022

The implementation of a single, complete interactive customer engagement platform has delivered full visibility of every customer interaction to all

Resources

If You Replaced Your Delivery Tech Tomorrow, Would Your Customers Notice?

If You Replaced Your Delivery Tech Tomorrow, Would Your Customers Notice?

The Right Delivery Instructions Exist. They’re Just Not Reaching Your Drivers.

Diesel Is at $5. Here Is What It Is Costing Your Furniture Delivery Operation Right Now.

The Defining Moment: Why Delivery Determines Loyalty in Home Furnishings

Stop Paying for Empty Truck Space: Introducing AI Backfill

“Rip and Replace” is officially a Big Box retailer’s biggest fear when considering new tech

Transforming NPS: The Critical Role of Last Mile Delivery and How AI Delivers the Amazon Effect

How Package.ai’s Top CX Features Are Revolutionizing The Customer Experience

Research Shows How New Consumer Expectations are Reshaping The Last Mile Experience

Harnessing AI in the Wake of a Historic Labor Crunch

Humanized AI: The Secret to Elevating Customer Experience and Maximizing Customer Lifetime Value

2024 Predictions: Last Mile Transformation, Hyper-Personalization, and AI Advancements

2023: The Year of AI-Jenny

Leverage Emotional Connections with Shoppers by Using AI to Achieve Full Customer Visibility

How Improving the Delivery Experience Can Boost Your Net Promoter Score

Unleashing the Power of AI in Home Furnishing and Appliance Retail

Five Costly Ways Retailers Waste Money During Fulfillment (And How They Can Stop)

Why It’s Time to Boost Engagement with Two-Way Customer Messaging

How to Protect Against Recession: Drive Down Costs and Boost Efficiency

Why It’s Time to Make the Switch and Become Truly Customer Centric

What does it mean to be in a relationship? (with your customers)

Here’s why we get emotional about fulfillment

10 Reasons Why Consolidating Your Messaging and Fulfillment Solutions Will Slash Costs and Drive Additional Sales

How Automation Solves the Challenges of Last-Mile Delivery

How the Dufresne Group (TDG) Achieved an 239% Increase in Customer Support Automation Using the Package.ai Conversational AI Engagement Platform