visual

Research Shows How New Consumer Expectations are Reshaping The Last Mile Experience

In the highly competitive retail industry, stores specializing in home furnishings and appliances encounter distinct
visual

How Package.ai’s Top CX Features Are Revolutionizing The Customer Experience

Ziv Fass
May 16, 2024
For decades, furniture retailers have excelled at creating personalized, high-touch in-store experiences. But changing customer expectations and the omni-channel retail
read more >>
visual

Research Shows How New Consumer Expectations are Reshaping The Last Mile Experience

Ziv Fass
April 25, 2024
In the highly competitive retail industry, stores specializing in home furnishings and appliances encounter distinct challenges. Unlike routine purchases, items
read more >>
visual

Harnessing AI in the Wake of a Historic Labor Crunch

Ziv Fass
March 31, 2024
With the labor market tighter than it has been in years, artificial intelligence (AI) is providing retailers a critical path
read more >>
visual

Humanized AI: The Secret to Elevating Customer Experience and Maximizing Customer Lifetime Value

Ziv Fass
February 22, 2024
Home furnishing and appliance retailers have excelled in the art of delivering that in-store “wow” experience. But they have consistently
read more >>
visual

2024 Predictions: Last Mile Transformation, Hyper-Personalization, and AI Advancements

Ziv Fass
January 18, 2024
  Over the past year, the landscape of furniture and appliance retail in the United States has undergone a significant
read more >>
visual

2023: The Year of AI-Jenny

Package.ai Team
November 16, 2023
While other retailers may give their packages to UPS and hope for the best, home furnishing retailers invest heavily by
read more >>
visual

Leverage Emotional Connections with Shoppers by Using AI to Achieve Full Customer Visibility

Package.ai Team
October 26, 2023
Beyond online shopping, digital interactions are now playing a significant role in over 50% of every dollar spent in physical
read more >>
visual

How Improving the Delivery Experience Can Boost Your Net Promoter Score

Ziv Fass
August 22, 2023
In the dynamic world of retail, where customer preferences are in constant flux, there's a crucial touchpoint that can make
read more >>
visual

Unleashing the Power of AI in Home Furnishing and Appliance Retail

Ziv Fass
July 13, 2023
The rise of artificial intelligence (AI), particularly for the home furnishing and appliance retail sector, has rightly been acknowledged as
read more >>
visual

Five Costly Ways Retailers Waste Money During Fulfillment (And How They Can Stop)

Ralph Shulberg
June 06, 2023
The next few months could be rough for retailers. With revenue growth slowing and profit margins shrinking, many are taking
read more >>
visual

Why It’s Time to Boost Engagement with Two-Way Customer Messaging

Ziv Fass
May 16, 2023
Every time a retail business sends a message to a customer’s mobile phone with delivery updates, product information, special promotions,
read more >>
visual

How to Protect Against Recession: Drive Down Costs and Boost Efficiency

Ziv Fass
March 26, 2023
With last-mile delivery accounting for 41% of total supply chain costs, according to Accenture’s The Sustainable Last Mile report, furniture
read more >>
visual

Why It’s Time to Make the Switch and Become Truly Customer Centric

Ziv Fass
February 28, 2023
Meeting the new standards demanded by customers requires brands to reimagine their fulfillment process, transforming it into a sales and
read more >>
visual

What does it mean to be in a relationship? (with your customers)

Yelena Markovic
November 06, 2022
All relationships are only truly tested when things go wrong, and relationships with our customers are no different. What happens
read more >>
visual

Here’s why we get emotional about fulfillment

Yelena Markovic
October 25, 2022
Poor delivery experiences are not just bad for customers, they are bad for business. Watch Package.ai’s Yelena Markovic explain why
read more >>
visual

10 Reasons Why Consolidating Your Messaging and Fulfillment Solutions Will Slash Costs and Drive Additional Sales

Ralph Shulberg
October 19, 2022
Using disparate systems to manage customer interactions, deliveries and support is a key cause of inefficiencies that are most likely
read more >>
visual

How Automation Solves the Challenges of Last-Mile Delivery

Ziv Fass
September 21, 2022
Changing patterns of consumer behavior and a move towards digital technology has seen unprecedented change in the retail industry over
read more >>
visual

How the Dufresne Group (TDG) Achieved an 239% Increase in Customer Support Automation Using the Package.ai Conversational AI Engagement Platform

Package.ai Team
July 10, 2022
The implementation of a single, complete interactive customer engagement platform has delivered full visibility of every customer interaction to all
read more >>
Why settle for silos
when you can get the full-package
Book a demoarrow

Hi, I’m AI Jenny! Watch me >>