High value retail customers get emotional about fulfillment. They want to feel special. Even more so if things go wrong. Consumers today, and especially Gen Z, demand an Amazon-level of excellence. In our industry, that comes down to how you do fulfillment and, more importantly, how you use it to form relationships.
The problem is most retailers and home service providers don’t connect deeply enough with customers throughout their journey to form a strong enough relationship that can overcome challenges, especially those hard-to-avoid ones. If you rely on disconnected customer interactions scattered across separate systems, the result will be a broken experience full of missed opportunities.
Package.ai’s complete customer engagement platform empowers high-value retailers and home service providers to build stronger, more personal relationships with their customers, bringing together sales, marketing and fulfillment into one full customer-centric experience.
Powered by conversational AI, workflow automation and last-mile intelligence, we allow brands to effectively take charge of customer engagement across channels and journeys, redefining loyalty and driving way more sales.
At Package, we treat each of our customers just as they treat theirs, building meaningful relationships around their particular needs.
Co-Founder & CEO
Co-Founder & CTO
General Manager NA