Home furnishing customers get emotional about fulfillment. They want to feel special. Even more so if things go wrong. Consumers today, and especially Gen Z, demand an Amazon-level of excellence. In our industry, that comes down to how you do fulfillment and, more importantly, how you use it to form relationships.
The problem is most retailers and home service providers don’t connect deeply enough with customers throughout their journey to form a strong enough relationship that can overcome challenges, especially those hard-to-avoid ones. If you rely on disconnected customer interactions scattered across separate systems, the result will be a broken experience full of missed opportunities.
Package.ai was founded with a simple vision – create an AI-based engagement platform that would allow retailers to win the hearts and minds of their customers, by making them feel empowered, connected and special throughout the purchase lifecycle.
This ability to efficiently communicate at scale leads to higher brand loyalty, better online reputation and more direct and indirect sales, as well as lower operational costs.
It’s time to be out with the old and in with the new.
We at Package.ai take pride in engaging with our customers, just as they do
with theirs. So we are constantly listening, developing and rolling out new
solutions to what pains you the most.
