One AI platform for all
customer engagement
last-mile operations
customer support
delivery scheduling
routing & tracking
feedback & reviews
website & sales chat
re-marketing & upsell
customer self-pickup
driver / contractor app
Outstanding retailers are feeling the impact
From the first chat,
through the last-mile
and on to the next sale
Package.ai is the only AI platform that is custom built for home
furnishing retailers and service providers – bringing together customer
engagement and last-mile operations into one experience that wins the
hearts and minds of your customers
Cut down on costs
Redefine loyalty
Drive way more sales
Hi, I’m AI Jenny!
I’m your personal virtual customer
engagement agent. Let’s build customer
relationships that drive sales.
Cross-journey interactions in one single thread
Fully integrated chat
for sales, fulfillment and support
+50% NPS
Customer-centric last-mile operations
optimizing all workflows
-40% Failed Deliveries
Tailored upsell and reviews automation
powered by last-mile intelligence
+100% 5 Star Reviews
Case Study
How Bob Mills’ NPS score soared by over 50% after switching to Package.ai
When we were ready to go live, our IT director laughed. He was like, ‘Are you sure we’re switching because I haven’t had to do much.’ The process was so seamless, and it didn’t take up the resources of our really small IT team.”
Brian Fierro
Executive Director of Customer Experience at Bob Mills Furniture
+30%
delivery confirmation rates
+33%
post-delivery feedback
Last-mile operations powered by AI and automation
Built around the kind of advanced data tagging that allows messaging to be tailored and
personalized on one hand, and sync entire logistics workflows on the other. Seamlessly
integrated into retail operations, it’s a serious saver of time, money and customer fall-off.
- Two-way customer interactions
- Integrated delivery chatbot
- Self-scheduling
- Full customer-care suite
- AI-based data tagging
- Route optimization
- Real-time order tracking
- Customized Reporting
- Optimized delivery-confirmation
- Personalized messaging
- Automated delivery feedback engine
How furniture retailers can battle recession
and increase retention using AI
About Package.ai
Powered by conversational AI, workflow automation and last-mile intelligence, we allow brands to effectively take charge of customer engagement across channels and journeys.
At Package, we treat each of our customers just as they treat theirs, building meaningful relationships around their particular needs.
Blog
Connecting the customer-journey dots
Why settle for silos
when you can get the full-package