One AI platform for all

customer engagement last-mile operations customer support delivery scheduling routing & tracking feedback & reviews website & sales chat re-marketing & upsell customer self-pickup driver / contractor app
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Outstanding retailers are feeling the impact

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From the first chat,
through the last-mile
and on to the next sale

Package.ai is the only AI platform that is custom built for home
furnishing retailers and service providers – bringing together customer
engagement and last-mile logistic into one experience that wins the
hearts and minds of your customers

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Hi, I’m AI Jenny!
I’m your personal virtual customer
engagement agent. Let’s build customer
relationships that drive sales.

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Cross-journey interactions in one single thread

Fully integrated chat
for sales, fulfillment and support

+50% NPS

Customer-centric last-mile operations
optimizing all workflows

-40% Failed Deliveries

Tailored upsell and reviews automation
powered by last-mile intelligence

+100% 5star Reviews
Case Study

How Bob Mills’ NPS score soared by over 50% after switching to Package.ai

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When we were ready to go live, our IT director laughed. He was like, ‘Are you sure we’re switching because I haven’t had to do much.’ The process was so seamless, and it didn’t take up the resources of our really small IT team.”

Brian Fierro
Executive Director of Customer Experience at Bob Mills Furniture

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+30%
delivery confirmation rates
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-40%
failed deliveries
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+33%
post-delivery feedback
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Last-mile operations powered by AI and automation

Built around the kind of advanced data tagging that allows messaging to be tailored and
personalized on one hand, and sync entire logistics workflows on the other. Seamlessly
integrated into retail operations, it’s a serious saver of time, money and customer fall-off.

  • Two-way customer interactions
  • Integrated delivery chatbot
  • Self-scheduling
  • Full customer-care suite
  • AI-based data tagging
  • Route optimization
  • Real-time order tracking
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    Customized Reporting
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    Optimized delivery-confirmation
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    Personalized messaging
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    Automated delivery feedback engine
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Engagement stories

All Testimonials

How furniture retailers can battle recession
and increase retention using AI

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Full Webinararrow All Webinars

About Package.ai

Powered by conversational AI, workflow automation and last-mile intelligence, we allow brands to effectively take charge of customer engagement across channels and journeys.

At Package, we treat each of our customers just as they treat theirs, building meaningful relationships around their particular needs.

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Our Partners
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Why settle for silos
when you can get the full-package
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Hi, I’m AI Jenny! Watch me >>