Our software autonomously manages last-mile fleets and interacts with customers. We help you maximize customer satisfaction AND reduce operational costs.
Inject your last-mile operation with some AI super-powers today!
OUR VISION
The biggest challenge for delivery and logistics operations today is how to become more consumer-centric without sacrificing operational efficiency.
At PACKAGE.AI, we’re creating a software service that optimizes last-mile logistics management. Our intelligent software enables last-mile operations to offer consumers more choice, control, transparency and responsiveness while keeping operational efficiency in check.
The system autonomously interacts with consumers at every touch-point of the order life-cycle based on real-time optimization of the underlying last-mile resources. We leverage machine learning to continuously improve resource utlilization and customer satisfaction.
WHY COMPANIES CHOOSE PACKAGE.AI
Higher service levels
- Accurate delivery times, booked in advance
- Shorter time windows
- Ability to change schedule anytime
- Real-time updates on the day of delivery
- Proactive feedback management & insights
Improve operational efficiency by up to 30%
- Reduce failed deliveries
- Optimize resource utilization
Reduce labor costs by up to 70%
- Intelligent, automated customer support
- Reduce manual planning and dispatching
WHAT CUSTOMERS ARE SAYING
- "With Package.ai, we were able to reduce costs and measurably improve customer satisfaction. Most importantly, Jenny the chatbot helped us transform our post-purchase experience from a cost center into a marketing asset!"
Trey Vanhoose, Owner
Big Sandy Superstore
https://www.bigsandysuperstore.com/ - “Package.ai has become a vital part of our service, enabling us to connect with customers deeply and efficiently. The tech allowed us to grow without hiring many people while turning our delivery process into a competitive advantage. We couldn’t have done any of this without Joey the chat-bot! ”
Sasha Pick-Crystal, Owner
Power Kitchen
https://www.powerkitchen.ca/ - "With Package.ai, we were able to reduce costs and measurably improve customer satisfaction by providing visibility and control. Most importantly, package.ai helped us double our business"
Andrew Lysandrou, Owner
Stella Home Delivery
https://stelladelivery.com/ - “PACKAGE.AI helped us increase our Google rating by 40% and cut our back-office and customer support load by 50%”
James Croft, GM operations
LoungeLovers
https://www.loungelovers.com.au/
PACKAGE.AI’S MAIN FEATURES
Dynamic resource scheduling
Our scheduling engine creates an optimized schedule in real-time by leveraging proprietary and predictive algorithms and interacting with consumers via chat or API for check-out flows.Automated Communications
Consumers can chat with the system and receive instant, intelligent and human-like responses regarding changing delivery schedules, updating address, providing delivery instructions, seeing the driver’s progress and scheduling returns.Proactive feedback
Upon completion, the system converses with consumers to get feedback on their purchase and delivery experience. it goes on to prompt for certain actions based on the consumer responses. For example, satisfied consumers can be prompted to rate the business, leading to response rates as high as 25%.Live tracking & modern POD
The system monitors drivers’ progress and traffic conditions and updates recipients when the driver is close by or running late. Recipients are provided with visual indication of driver’s progress provide last-minute instructions. Digital POD is available as signatures, photos or one-time codes on the driver’s mobile device.Automated Dispatch
We leverage state-of-the-art route optimization algorithms in real-time that take into account time windows, stop durations, vehicle capacities, types and more. The real-time dispatch module works with the scheduling engine to increase operational efficiency by up to 30%.Data-driven edge
The system continually collects delivery and consumer historical data and leverages machine learning to improve its models and decision-making. This enables us to drive down the cost of operations while maintaining a higher and higher level of customer service and satisfaction.
PACKAGE.AI IN ACTION
Package.ai is a modular and customizable service that is built to make your last-mile logstics operation more efficient, competitive and profitable. We integrate into your existing IT systems and do not take a RIP-AND-REPLACE approach.